Our mission to connect family, friends and loved ones is the reason why we created 6 customer promises. These promises help us connect families. The fact that our customers are willing to make an investment in their happiness means they should get a guarantee that their hot tub will perform as promised. We are proud of our commitment to our customers after the sale!
Our 6 customer promises make for happier customers, and our 98.4% referral rating proves it! If you have any questions visit us in-store or contact our Beachcomber Care team today!
Beachcomber Hot Tub Customer Promises
Filters for Life
Participating stores offer Filters for Life when you choose Beachcomber as your water care provider. This commitment shows how dedicated we are to supporting you before, during and after the sales process.
30 Day Flexjet Guarantee
For 30 days after your hot tub purchase, you can exchange your massage inserts to customize your jetting patterns and number of jets. We’ll help you build the therapy you want.
30 Day Exchange Privilege
This is the most important promise we make to our customers. If within 30 days of receiving your Beachcomber Hot Tub you’re not satisfied, we will remove the hot tub from your property and make an exchange for a hot tub of similar value, less the costs of delivery setup and installation.
30 Money Back Guarantee
If within 30 days of receiving your Beachcomber Hot Tub you’re not satisfied, we will remove the hot tub from your property and refund the entire purchase amount of the hot tub, less the costs of delivery setup and installation.
6 Month Relocation Guarantee
If within the first 6 months of receiving your Beachcomber Hot Tub you want to relocate the hot tub within your yard, we can help move it for you.
Beachcomber Water Care Promise
We offer professional water testing and analysis at no cost. As long as you own a Beachcomber Hot Tub, we will help you service your water.